Resumé / CV
What I Deliver
I quickly step into a business, determine the most critical tasks to accomplish and get these done so that projects are up, running and successful.
Throughout my career, I have been designated to turn around difficult projects and resolve seemingly insoluble client issues and conflicts.
I am a highly experienced hands-on project manager with proven ability to resolve and understand challenging business and procedural issues.
With a demonstrated talent for breaking problems down to basic, manageable pieces and bringing together IT staff and clients, I develop workable, on-budget solutions.
Professional Summary
With experience in all aspects of SDLC, I focus on BA, Product Owner, Scrum Master and PM roles. This allows me to use my communication and management skills to bridge between stakeholders and technical staff to achieve solid results.
I’ve PM’d and BA’d website development, traditional application development, infrastructure, application design, report development and software implementation projects.
Highlights
Experience
Product Owner April 2017 to January 2018
NESS DIGITAL ENGINEERING - Los Angeles California
Ness is an organization that provides software product development for companies like TiVO, Jawbone, Paypal, Sabre and more.
Project Manager April 2015 to December 2017
DISNEY (Contract) - Glendale California
Disney is a global media company whose interests include theme parks, movies, television, consumer products and cable channels.
Sr. Business Analyst/Data Consultant November 2014 to April 2015
CONIFER HEALTHCARE (Contract) - Encino California
Conifer is a subsidiary of Tenet Healthcare, operating as an outsource resource for health plans’ Revenue Cycle divisions.
Project Manager/Data Consultant March 2014 to August 2014
KAISER PERMANENTE (Contract) - Pasadena California
Kaiser Permanente is one of the nation’s largest not-for-profit health plans serving 11.7 million members.
Sr. Project Manager/Product Owner October 2011 to January 2014
SOUTHERN CALIFORNIA ASSOCIATION OF GOVERNMENTS - Los Angeles California
Southern California Association of Governments (SCAG), a public agency, is the largest metropolitan planning organization in the United States serving 6 counties, 191 cities and over 18 million residents.
Sr. Technical Consultant October 2010 to October 2011
iPASEO HEALTH PARTNERS - Sierra Madre California
iPaseo Health Partners, previously known as GSM Healthcare Solutions, provides market development services and productivity enhancement solutions to hospitals, physician groups, pharmacy risk managers, communication providers and other healthcare-focused organizations.
Project Manager April 2009 to September 2010
CONTINENTAL RESTAURANT ASSOCIATES – Santa Monica California
Continental Restaurant Associates (CRA) was a partnership with Goldweb Enterprises engaged in exploring new models for the restaurant industry.
Project Manager / Senior Business Analyst November 2008 to March 2009
LAUNCHWORKS (Contract) – San Antonio Texas (worked remote from Los Angeles)
LaunchWorks is a specialized provider of Embedded Business Intelligence (BI) Solutions.
Project Manager March 2008 to November 2008
FORECLOSURE RELIEF SPECIALISTS (Contract) – Los Angeles California
Foreclosure Relief Specialists (FTS) was a company that negotiated loan adjustments and modifications for homeowners.
Project Manager / Sr. Business Analyst / Sr. Tech Lead March 1992 to February 2008
SONY PICTURES ENTERTAINMENT – Culver City California
Additional Information
I quickly step into a business, determine the most critical tasks to accomplish and get these done so that projects are up, running and successful.
Throughout my career, I have been designated to turn around difficult projects and resolve seemingly insoluble client issues and conflicts.
I am a highly experienced hands-on project manager with proven ability to resolve and understand challenging business and procedural issues.
With a demonstrated talent for breaking problems down to basic, manageable pieces and bringing together IT staff and clients, I develop workable, on-budget solutions.
Professional Summary
With experience in all aspects of SDLC, I focus on BA, Product Owner, Scrum Master and PM roles. This allows me to use my communication and management skills to bridge between stakeholders and technical staff to achieve solid results.
I’ve PM’d and BA’d website development, traditional application development, infrastructure, application design, report development and software implementation projects.
Highlights
- 10+ years of Project Management experience using RUP, Agile and Waterfall methodologies
- Experience coordinating multiple development & infrastructure teams working concurrently on large projects
- Experience in vendor management; supervising vendor compliance with Statements of Work
- Technical experience in client and server side Java, Oracle PL/SQL, SQL Server, Crystal Reports, SharePoint, Jira & Confluence
- Certified Scrum Master (Scrum Alliance Cert# 622641)
- Technical experience in both relational and hierarchical database development and design
Experience
Product Owner April 2017 to January 2018
NESS DIGITAL ENGINEERING - Los Angeles California
Ness is an organization that provides software product development for companies like TiVO, Jawbone, Paypal, Sabre and more.
- Designed web-based software to perform comparative analytics of sales and social media data, and to plot the relationships between social media reaction and revenue.
- Dashboards, requirements documentation, interactive wire-frames, client presentations.
- Worked with business analyst, UX designer and technical team to develop software which will enable Ness to become a leader in comparative analytics.
- Created user stories in Jira, Confluence and Pencil Project.
- Created weekly status reports to management.
- Tools/Methodologies: Jira, Confluence, MS Word, MS Excel, MS PowerPoint, MS Visio, Excel, MS Project, Pencil Project; Agile
- Functions: Product Owner, Business Analysis; Leadership
Project Manager April 2015 to December 2017
DISNEY (Contract) - Glendale California
Disney is a global media company whose interests include theme parks, movies, television, consumer products and cable channels.
- Managed large projects for DTSS Security PMO.
- Work involved coordinating solution development, testing across multiple lines of business, deployments and implementations affecting 60K+ desktops and laptops.
- Concurrently managed multiple projects with multiple development teams, both within Disney and Disney managed partners.
- Most recent project migrated/resolved 300+TB of PST data to Exchange Online. This project involved deploying software to 60K+ endpoints, managing communication to users, migrating data and resolving file ownership conflicts.
- Role included status reporting to management, management of Business Analysis resources, task assignment, plan development, documentation, client relations and training.
- Tools/Methodologies: QuadroTech FlightDeck, MS PowerPoint, MS Visio, Excel, MS Project; ServiceNow; Agile, Waterfall
- Functions: Project Management, Vendor Management, Business Analysis, Training
Sr. Business Analyst/Data Consultant November 2014 to April 2015
CONIFER HEALTHCARE (Contract) - Encino California
Conifer is a subsidiary of Tenet Healthcare, operating as an outsource resource for health plans’ Revenue Cycle divisions.
- Conifer had acquired another Revenue Cycle organization – this project was to analyze reports and replicate these using data in Conifer’s EZCAP system.
- Worked with teams to map acquired company’s data into EZCAP, analyze their existing reports and determine how best to implement these in Conifer’s system.
- Developed reports in T-SQL and Crystal Reports.
- Worked to introduce Agile concepts to the team.
- Tools/Methodologies: EZCAP, MS PowerPoint, MS Visio, SQL Server 2008, Crystal Reports, Excel, MS Project; Waterfall
- Functions: Data Consultant, Business Analysis, Testing, SQL Development, Report Development
Project Manager/Data Consultant March 2014 to August 2014
KAISER PERMANENTE (Contract) - Pasadena California
Kaiser Permanente is one of the nation’s largest not-for-profit health plans serving 11.7 million members.
- Analyzed recent problematic soft launch of new Clinical Document Improvement Software (CDIS) system and took steps to shore up areas that were determined to be the source of difficulties.
- Standardized endpoint configuration for users of CDIS
- Created new training materials and processes for helpdesk responders to CDIS issues
- Designed and coded T-SQL stored procedures and functions to analyze and document the net results of the CDIS implementation.
- Tools/Methodologies: MS PowerPoint, MS Visio, SQL Server 2008 R2, Crystal Reports, Excel, MS Project; Agile, Waterfall
- Functions: Project Management, Business Analysis, Testing, Taxonomy, SQL Development
Sr. Project Manager/Product Owner October 2011 to January 2014
SOUTHERN CALIFORNIA ASSOCIATION OF GOVERNMENTS - Los Angeles California
Southern California Association of Governments (SCAG), a public agency, is the largest metropolitan planning organization in the United States serving 6 counties, 191 cities and over 18 million residents.
- Delivered 13 public-facing websites in Microsoft SharePoint 2010 (see link below).
- This effort entailed the ground-up rewrite of 30+ web sites consolidated into 7 sites plus 6 new sites that help SCAG communicate with the public and its partners to resolve transportation issues in the counties of Los Angeles, Orange, Ventura, Riverside, Imperial and San Bernardino.
- Established SCAG’s first Change Control Board
- Lead the initiative to create SCAG’s enterprise taxonomy
- Managed multiple concurrent development and design teams in Microsoft SharePoint, .Net and CRM.
- Exposed SCAG’s valuable research data for the first time so that the public, participating cities, planners and academics may benefit from the important research done by SCAG’s analysts and planners.
- Tools/Methodologies: SharePoint, MS PowerPoint, MS Visio, SQL Server 2008, Crystal Reports, Excel, MS Project, Wrike; Agile, Waterfall (organization was transitioning to Agile)
- Functions: Project Management, Business Analysis, Mentor, Change Management, Accessibility, Vendor Management, Contract Management, Testing, Taxonomy, SharePoint Content Editing, SharePoint webpart design
Sr. Technical Consultant October 2010 to October 2011
iPASEO HEALTH PARTNERS - Sierra Madre California
iPaseo Health Partners, previously known as GSM Healthcare Solutions, provides market development services and productivity enhancement solutions to hospitals, physician groups, pharmacy risk managers, communication providers and other healthcare-focused organizations.
- Evaluated technical requirements and business impact of moderate to high-end Health Information Exchange systems (HIE’s) and Electronic Healthcare Record systems.
- Created feature matrices of HIE’s and EHR’s for potential clients
- Educated C-level executives on the technologies in use and available
- Designed system to remind and incentivize seniors and Medicare users to take their medicine and refill their prescriptions
- Tools: MS Project, MS Excel, MS PowerPoint, MS Visio
- Functions: Project Management, Document development, Systems diagramming
Project Manager April 2009 to September 2010
CONTINENTAL RESTAURANT ASSOCIATES – Santa Monica California
Continental Restaurant Associates (CRA) was a partnership with Goldweb Enterprises engaged in exploring new models for the restaurant industry.
- Analyzed data to develop Cost/Benefit analyses for emerging restaurant chain.
- Researched potential locations based on demographic research.
- Obtained parameters of costs, revenue and demographics and from these developed matrices demonstrating profitability over 18 month range from start-up to completion of each location. Developed similar analyses of competitor organizations.
- These documents enabled Management to focus on locations and restaurant models that would be most profitable.
- Tools: MS Project, MS Excel, MS PowerPoint
- Functions: Project Management
Project Manager / Senior Business Analyst November 2008 to March 2009
LAUNCHWORKS (Contract) – San Antonio Texas (worked remote from Los Angeles)
LaunchWorks is a specialized provider of Embedded Business Intelligence (BI) Solutions.
- Managed team to develop Crystal Reports and Oracle stored procedures.
- Analyzed business requirements and from these produced user stories, test cases, test plans and project schedule.
- Worked with client’s DBAs to resolve business issues resulting from gaps in database design
- Taught team member how to code in PL/SQL; team member had only previously used wizards for SQL statement creation.
- Tools/Methodologies: Oracle PL/SQL, Crystal Reports, Excel, MS Project; Agile, Waterfall
- Functions: Project Management, Business Analysis, Mentor, UAT
Project Manager March 2008 to November 2008
FORECLOSURE RELIEF SPECIALISTS (Contract) – Los Angeles California
Foreclosure Relief Specialists (FTS) was a company that negotiated loan adjustments and modifications for homeowners.
- Reviewed existing IT resources and developed gap analyses to bridge from current to desired environment.
- Researched and made recommendations on upgrades and new software packages.
- Developed training manuals, developed and delivered training courses for use of customized software which resulted in higher customer satisfaction.
- Tools: MS Project, MS Excel, MS PowerPoint
- Functions: Project Management, Business Analysis, Document development, Training development
Project Manager / Sr. Business Analyst / Sr. Tech Lead March 1992 to February 2008
SONY PICTURES ENTERTAINMENT – Culver City California
- Project management, Business Analysis, QA & UAT for intellectual property rights management applications.
- Designed and PM’d application for motion picture marketing department which allowed executives to engage vendors in data entry, freeing up internal resources for other duties.
- Designed, PM’d and coded application for motion picture finance department which allowed senior management to quickly integrate location expense reports.
- Designed and PM’d documentation management application that extended Stellent to allow motion picture product-placement contract department to more efficiently distribute current contracts and addenda.
- PM’d CAFM facilities management application enhancement project in order to retire legacy systems and interface to SAP.
- PM’d efforts to integrate legacy/homegrown applications to SAP.
- Designed and developed applications to manage domestic and international distribution of consumer products based on rights acquired and licensed.
- PM’d application-side infrastructure effort to migrate applications from physical servers to VMs.
- Tools/Methodologies: Oracle, Adobe Flex 2, J2EE, Sybase, BEA Weblogic, BEA Portal, Client Side Java, Crystal Reports, MS Project, MS PowerPoint, AREV; RUP, Agile, Waterfall
- Functions: Project Management, Business Analysis, System Analysis, User Acceptance Testing, Quality Assurance, Training, Vendor Management, Change Management.
Additional Information
- Please see www.scag.ca.gov, a suite of 13 websites for which I provided Project Management and Business Analysis.
- Established data-transfer standards used at the MPAA for video anti-piracy
- Sony Pictures Entertainment Project Management Black Belt awarded 2006
- www.linkedin.com/pub/lisa-grundy/0/780/617/